Frequently Asked Questions

Don't see your question here? Contact your store directly. Your store's number is located in the gianteagle.com "Store Locator" link.


I can't find exactly what I am looking for, How can I order a custom product?
If you don't see exactly what you want on your store's menu, you can contact the store by phone. Your store's number is located in the gianteagle.com "Store Locator" link.

You can also include special instructions with your order. Your local store may contact you with questions regarding your order.

How do I modify, change, or cancel my order after it has been placed?
You can call the store directly to make changes to your order. Your store's number is located in the gianteagle.com "Store Locator" link. Some modifications may adjust final price of your order. Any additional charges will be due at time of pick up.

What if I need to change my pick-up date or time?
To change your pick-up date/time, please visit or call the store directly. Your store's number is located in the gianteagle.com "Store Locator" link.

How do I know if my order was placed correctly?
Once your order is placed, you will immediately receive a confirmation email. Be sure to check your junk email folder and add noreply@olo.com to your address book. If you do not receive an order confirmation, please contact your store directly. Your store's number is located in the gianteagle.com "Store Locator" link.

What forms of payment are acceptable?
Giant Eagle accepts Visa, MasterCard, American Express, and Discover for all orders. Payment is taken at time of pick up. Online payment is not offered at this time.

When will my Giant Eagle cake be ready for pick up?
Giant Eagle requires that you place online orders 24 to 48 hours in advance. Please note your local store pick-up times when you order. If you need your cake sooner, please call your store directly. We also have an exciting variety of cakes to choose from in-store. We look forward to making your celebration fun and special!

Can I add an image to my cake?
Yes, there are two ways you can do this. You can contact the store directly to place your order. You may place your order online and make a note in the "comments" section at the bottom of the screen about adding an image to your cake.

It's my child's first birthday, are smash cakes available?
Yes, please add a note in the "comments" section that it is your child's 1st birthday and you would like a smash cake. Once the order is received, a bakery team member will contact you about the details.